30-day return window
Eligible merchandise may be returned within 30 days after delivery. Items must be unworn, unwashed, unaltered, free of fragrance or damage, and returned with original tags and packaging where applicable. Proof of purchase is required.
Items not eligible
Final-sale items, gift cards, intimate apparel with removed hygiene protection, worn or altered merchandise, and items marked non-returnable cannot be returned unless defective or required by law.
Starting a return
Email Brian@waltersandmason.com with your order number and the items you wish to return. We will provide current instructions and, when available, a return label. Return shipping charges may be deducted from the refund unless the item was incorrect or arrived damaged.
Refunds
After inspection, approved refunds are issued to the original payment method for the merchandise value and applicable taxes. Original delivery charges are not refundable except when required by law or when we made an error. Financial institutions may need additional time to post the credit.
Exchanges and damaged items
Because inventory changes quickly, the fastest exchange is usually to return the original item and place a new order. Report damaged, defective, or incorrect items within seven days of delivery and include clear photos of the item, packaging, and shipping label.