Last updated: August 13, 2026
Information we collect
WALTERS & MASON RETAIL, INC collects information you provide when placing an order, creating an account, contacting us, or subscribing to communications. This may include your name, billing and delivery addresses, email, telephone number, order details, and preferences. Payment information is processed by payment service providers; we do not intentionally store complete payment-card numbers.
We also receive technical information such as IP address, device and browser details, approximate location, pages viewed, referring pages, and interactions with the site through cookies and similar technologies.
How we use information
We use information to operate the store, process and deliver orders, provide customer service, detect fraud, maintain security, improve products and site performance, comply with law, and send marketing communications where permitted. You may unsubscribe from marketing messages at any time.
When information is shared
We share information with service providers that support payments, hosting, analytics, fulfillment, delivery, fraud prevention, customer support, and communications. We may disclose information when required by law, to protect rights and safety, or as part of a business transaction. We do not sell personal information for money.
Retention, security, and choices
We retain information only as reasonably needed for the purposes described, including legal, accounting, fraud-prevention, and warranty obligations. We use reasonable safeguards, but no internet transmission or storage system is completely secure. Depending on where you live, you may have rights to request access, correction, deletion, or information about certain processing. We will verify requests as required.
Cookies and children
Cookies support checkout, account sessions, preferences, analytics, and site security. Browser settings can limit cookies, but essential store functions may stop working. This site is intended for a general audience and is not directed to children under 13.
Contact
Privacy questions and requests may be sent to Brian@waltersandmason.com or WALTERS & MASON RETAIL, INC, 10231 Cogdill Road, Suite 105, Knoxville, TN, USA.