We’re here to help.
Questions about fit, product details, an order, or a return? Contact our customer care team and include your order number when applicable.
Phone
(314) 876-1764
Email
Brian@waltersandmason.com
Mailing address
WALTERS & MASON RETAIL, INC
10231 Cogdill Road, Suite 105
Knoxville, TN, USA
Before you contact us
For delivery timing, see our Shipping page. For eligibility and instructions, review Returns & Exchanges. To check an order, use Track Order.
Customer care messages are reviewed during normal U.S. business hours. We aim to respond within two business days. During holidays and promotional periods, replies may take slightly longer.
What to include
Please include your full name, order number, the email used at checkout, and a concise description of what you need. Never email full payment-card information.